Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at delta2alphadesign@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at delta2alphadesign@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at delta2alphadesign@gmail.com.

Warranty
Delta 2 Alpha Design Inc designs it products to perform and endure even as you push the limits. Because we stand behind our products, we have developed a warranty policy to provide you protection in the event of a defect of material, design, or construction.

How do I know if my item qualifies for warranty?


Based on two questions:

  1. Is it actually defective? A true manufacturing defect, whether derived from failure of material, design, or construction, will show up quickly, and can almost always be detected within the first few months of use.
  2. Is the item still within its expected lifetime? The lifetime of most apparel and accessories is ~ 2 years, but there is also an individual user part to this. Our policy does not cover normal wear and tear.

What does not qualify for warranty?


Through Wear: fading, tearing, piling, snagging, zipper wear, etc are all normal wear and tear. At a certain point even the most rugged, dependable pieces will reach the end of their life cycle. Warranty coverage does not extend to accidental damage, misuse, abuse and expected wear & tear.

 

Warranty coverage is not transferable, and applies only to the original purchaser, or gift recipient. Modifying or altering your any items will void any warranty or return consideration.

 

What if my item doesn't qualify?


Due to our business being international, we cannot offer repair services. We encourage you to seek out a local seamstress or repair company to take care of simple repairs involving seams, rips, and patching.

 

What if my item does qualify?


Replacements will be issued for the identical item, or the closest version of the item currently for sale.

 

Refunds will be offered when replacement isn’t an option, a refund in the form of a Store Credit

 

Instructions


Please initiate your warranty/repair request by contacting us via email, including photos, background info on how and what happened (even if it is your fault, be cool and we will try to work with you on it; just be honest and kind). Please include a number we can reach you via Whatsapp; this lets us follow up more effectively.